BOOK247.COM PRIVACY POLICY

How the law protects you.

This section sets out the legal reasons we rely on, for each of the ways we may use your personal information.

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Rankedin AS Group. The law says we must have one or more of these reasons:

• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When it is in our legitimate interest, or
• When you consent to it.

When we have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.

The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so. If we do, it will only be when it is necessary:

• For reasons of substantial public interest, or
• To establish, exercise or defend legal claims.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

Groups of Personal Information

This explains what all the different types of personal information mean, that are covered by data protection law.

We use many different kinds of personal information. They are grouped together like this. The groups are all listed here so that you can see what we may know about you. We don’t use all this data in the same way. Some of it is useful for marketing, or for providing services to you. But some of it is private and sensitive and we treat it that way.

Where we collect personal information from

This section lists all the places where we get data that counts as part of your personal information.

We may collect personal information about you (or your business) from other Rankedin AS Group services:

Data you give to us

• When you apply for our products and services
• When you talk to us on the phone or in branch, including recorded calls and notes we make
• When you use our websites or mobile device apps
• In emails and letters

Data we collect when you use our services
This covers two things: details about how and where you access our services, and account activity that is shown on your account history and logs.

• Payment and transaction data
  This includes the amount, frequency, type, location, origin and recipients.
• Profile and usage data
  This includes the security details you create and use to connect to our services. It also includes your settings. We also gather data from the devices you use (such as computers and mobile phones) to connect to our web and mobile services. We also use cookies to collect data while you are using our websites or mobile apps. You can find out more about this in our Terms of Use.

Data from outside organisations

• We do not collect data about you from outside the organisation

How long we keep your personal information

This section explains how long we may keep your information for and why

We will keep your personal information for as long as you are a customer of Rankedin AS Group.

We may keep your data for up to 7 years after you stop being a customer. The reasons we may do this are:

• To respond to a question or complaint, or to show whether we gave you fair treatment
• To study customer data as part of our own internal research
• To obey rules that apply to us about keeping records

We may also keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. As an example, we have to hold payment transfer information indefinitely;

We will only use your personal information for those purposes and will make sure that your privacy is protected.

If you choose not to give personal information

You can choose not to give us personal information. In this section we explain the effects this may have.

We may need to collect personal information by law, or to enter into or fulfil a contract we have with you.

If you choose not to give us this personal information, it may delay or prevent us from fulfilling our contract with you, or doing what we must do by law. It may also mean that we cannot run your accounts or policies. It could mean that we cancel a product or service you have with us.

We sometimes ask for information that is useful, but not required by law or a contract. We will make this clear when we ask for it. You do not have to give us these extra details and it won't affect the products or services you have with us.

Cookies

This section contains a link to our Cookies Policy

Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice.

To find out more about how we use cookies, please see our Cookie Policy.

How to complain

This section gives details of how to contact us to make a complaint about data privacy. It also shows you where you can get in touch with the government regulator.

Please let us know if you are unhappy with how we have used your personal information.

You can contact us using our secure contact form. You also have the right to complain to the regulator, and to lodge an appeal if you are not happy with the outcome of a complaint.

In the UK this is the Information Commissioner’s Office. Find out on their website how to report a concern .

How to withdraw your consent

This section explains what to do if you no longer want us to hold or use your personal information.

You can withdraw your consent at any time. Please login to your account and go to Settings / Privacy Settings if you want to do so.

This will only affect the way we use information when our reason for doing so is that we have your consent. See the section 'Your Rights' about more generally restricting use of your information.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

Letting us know if your personal information is incorrect

Here you can find out how to contact us if you think the information we hold for you is wrong, incomplete or out of date.

You have the right to question any information we have about you that you think is incorrect. We’ll take reasonable steps to check this for you and correct it.

If you want to do this, you can use the personal profile page in the sub-domain created for your business. You can also contact us using our secure contact form.

How to get a copy of your personal information

This section tells you where to write to us to get a copy of your personal information, and how to ask for a digital file you can use yourself or share easily with others. You can do this online or by writing to us.

You can get a copy of all the personal information we hold about you by filling in secure contact form or by requesting it from the personal profile page in the sub-domain created for your business.

When you want to share your data with outside companies

You also have the right to get certain personal information from us as a digital file, so you can keep and use it yourself, and give it to other organisations if you choose to.

If you wish, we will provide it to you in an electronic format that can be easily re-used. If you want to do this, please contact us using our secure contact form. Or by requesting it from the personal profile page in the sub-domain created for your business.

Your rights

What if you want us to stop using your personal information? This section explains about your right to object and other data privacy rights you have – as well as how to contact us about them.

You can object to us keeping or using your personal information. This is known as the ‘right to object’.

You can also ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to erasure’ or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights.

You can ask us to restrict the use of your personal information if:

• It is not accurate
• It has been used unlawfully but you don’t want us to delete it
• It is not relevant any more, but you want us to keep it for use in legal claims
• You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it

If we do restrict your information in this way, we will not use or share it in other ways while it is restricted.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact using our secure contact form. Or by requesting it from the personal profile page in the sub-domain created for your business.

How personal information is used

Who we share your personal information with

We may share your personal information with outside organisations such as credit card providers. This is so that we can provide you with products and services, run our business, and obey rules that apply to us. Here we list all the types of organisation that we may share your personal information with.

Rankedin AS Group
We may share your personal information with other companies in Rankedin AS Group.

Authorities
This means official bodies that include:

• Central and local government
• Law enforcement and fraud prevention agencies.

Banking and financial services
Outside companies we work with to provide services to you and to run our business.

• Agents who help us to collect what is owed to us
• Other financial services companies (to help prevent, detect and prosecute unlawful acts and fraudulent behaviour)

Other services and schemes
These are organisations that we may need to share your personal information with, because of what you can do with the product or service you have with us.

• If you are a player of a sport that is linked to a tournament and you registered to that tournament, information will be shared with the organizer and the ranking entity

General business
Outside companies we use to help grow and improve our business.

• Organisations that introduce you to us
  This might be a club or a sport organisation for a sport that you practice

Company mergers and takeovers
We may also share your personal information if the make-up of Rankedin AS Group changes in the future:

• We may choose to sell, transfer, or merge parts of our business, or our assets. Or we may try to bring other businesses into Rankedin AS Group.
  This is sometimes called Mergers & Acquisitions or ‘company takeovers’.
• During any such process, we may share your data with other parties involved. We’ll only do this if they agree to keep your data safe and private.
• If the change to our Group happens, then other parties may use your data in the same way as set out in this notice.

How we work out what marketing you receive

We use marketing to let you know about products, services and offers that you may want from us. This section tells you how we decide what marketing to show or send you. It also explains how we work out what you may be interested in.

We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not conflict unfairly with your own interests.

We do not sell the information we have about you to outside organisations.

We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

If you change your mind you can contact us to update your choices at any time.

Sending data outside the EEA

This section tells you about the safeguards that keep your personal information safe and private, if it is sent outside the EEA.

We will only send your data outside of the European Economic Area (‘EEA’) to:

• Follow your instructions
• Comply with a legal duty